How one practice stopped playing the 'Where is the Chart?' game
Grove City Pediatrics is part of American Health Network with Physicians, Dr. Stephen Kebe and Dr. Timothy Savage and Nurse Practitioners, Michelle Ludsin, CFNP and Mary Kravitc, PAC. Last year, they decided to work on a special project with Nationwide Children’s Hospital Business Process Improvement (BPI) and CPP to improve a very important process in their practice – FINDING PATIENT CHARTS!
BPI started the process by using a Spaghetti Diagram, which is a visual representation of the current flow of a process, which helps highlight or uncover inefficiencies in workflow. When BPI and Grove City Pediatrics began their investigation they found seven possible locations for patient charts. They worked together to streamline a process, while accounting for all of the factors that can influence why a chart is moved from what location to another. In the end, they incorporated a “Provider Bin” that is located in an office space that is equipped with a desk and a tablet, which allows the providers to find and sign off on charts in one designated area.
This improvement in flow and design has saved time and reduced frustrations greatly by the staff and providers alike.
Grove City Pediatrics – American Health Network
4074 Gantz Road
Grove City, OH 43123